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Home Employers Frequently Asked Questions

Frequently Asked Questions

Here are some of common questions we get asked. Of course, if your question is not here, please do not hesitate to contact us on 1300 368 891.

Members’ superannuation benefits from previous funds may be transferred into the Mercy Super. An Easy Rollover Form can be completed by the member and returned to the Fund. Please note that proof of identification is required in order for the transfer request to be processed. The required forms of identification are detailed on the back page of the form.

From time to time you will receive a Mercy Super Membership Application form that has not been fully completed by a new employee. Where this occurs, the Application should still be sent to Mercy Super. All you need to do is ensure that the employee’s address details are included on the form. We will contact the employee direct to obtain any missing details.

The Fund must be informed of all members that leave your organisation (due to resignation, etc) and the date they ceased work. The information should be submitted on the contributions listing. Please contact us if you require further information.

The Fund will contact these employees directly regarding their benefit entitlements and options.

As Mercy Super is not a public offer superannuation fund, organisations must apply to become "Associated Employers" in order to make contributions for their employees.

As a corporate superannuation fund, the Fund has traditionally been opened only to employers within the Sisters of Mercy "umbrella". This policy has recently been revised and as such, applications from religious or non-profit organisations in the health, education and social services sectors will generally be accepted.

To see if you are organisation meets our criteriar for becoming an Associated Employer please contact us.